1. How do I open an account?

There are two ways to open an account:

1. The first way is to open an account using the online self-help. On the main page, select “IMMEDIATELY OPEN AN ACCOUNT” then follow the step-by-step procedures. A deposit is not necessary to successfully open an account.

2. The second way is to select “ONLINE SERVICE” on the main page then a customer service agent will open the account for you. The two methods are very convenient and quick.

2. I joined the game but it is really slow. What should I do?

Hello! If you entered the game and the game is slow, please exit that page and return to the main/home page. Select “tools” (located on the upper left corner of the home page) and then select “Internet Options.” When the menu page appears, select “Delete Cookies”, “Delete Files” and “Delete History.” When asked if you want to speed up your network speed, select “OK”. If it still does not work, please check the network speed in your area or exit to the main page, refresh and try to log in again.

3. Are the funds in my account safe?

For your financial security, please use a combination of the English alphabet and the numbers 0-9 for your password. The password must be 6-8 digits. When you register for the member account, we will bind your member account with the bank account that you provided in your bank withdrawal information. Only you yourself can submit a withdrawal application. Even if you lost your member account number, the funds inside your member account will be completely safe. Other people can only withdraw and transfer funds from your member account to the bounded bank account. In order to improve account security, we will also bind your original telephone number to your account. This original telephone number will be used to confirm all the application requests of your account.

4. What are the betting limits of the live casino?

The system default limit for single-board betting is 100-10000. The minimum can be adjusted to 20-1000. Other choices are 50-5000, 100-10000, 200-20000, 300-30000, 400-40000, 500-50000.

5. What are the limits in sports betting?

Limit for single field single injection 20-10000, single-site single limited amount of 20-50000

1. How do I recharge my game account?

If your bank card has e-banking, you can select “Online Deposits” on the website. Fill in the required information for a direct recharge of your Member Account.

If your bank card doesnt have e-banking, you can recharge your account through bank transfer. You can make use of the bank counter, ATM, phone bank, your personal online bank or you may contact our customer service to find out other methods to transfer to our bank account or to get our Receivable Bank Account. You may also contact our customer service to recharge your account for you.

2. What cards support online payment?

At present, China’s regional banks are starting to subscribe to online banking for their debit cards and credit cards without overdraft. The payment can be made online with a minimum charge of RMB100 for each recharge.

3. How long will it take to complete my deposit?

If you use our online payment, the transaction is completed as soon as the online operation is completed. You will immediately see the deposited amount in your account when you re-login and continue your game.

If you pay through our receivable bank account, the transaction is completed after the payment is confirmed by our finance department. It will take 3-5minutes before you will see the increase in your account.

4. After reloading the gaming account, the amount doesnt appear in the account. What should I do?

After a successful reload, exit to the game area and re-login. You will be able to see the increase in your account and you can continue your bets. You can also contact our customer service for inquiry.

5. Is there any deposit fee?

We do not collect any deposit fee when you deposit into your Crown Member Account.

1. How do I withdraw?

Please log in to the Member Account before your first withdrawal and fill out the withdrawal banking information on the “Personal Data” page. After completing the banking information, click “withdrawal online” and submit the withdrawal application. You can contact us anytime through our online customer service, QQ, MSN or call the customer service hotline for withdrawal inquiries or help. A customer service agent will guide you throughout the withdrawal process.

2. How long will it take to receive the money I withdraw?

To further improve customer satisfaction, you will receive your withdrawal within 2 hours. (2 hour starts from the submission of the completed withdrawal request until the transfer of money to your personal bank account.) After the transfer, we will notify you immediately through a phone call or SMS to verify the transfer.

3. Can I cancel my withdrawal application after I submit it?

After withdrawal application, you can select "Withdrawal Log" and check the withdrawal status. If the withdrawal status is "Pending," you can manually cancel the withdrawal. If the withdrawal status is "Tranferring", you will need to contact our customer service to cancel the withdrawal. After the cancellation, the amount that you wanted to withdraw will be returned to your gaming account. Please exit to the game area and re-login to view the changes. (Note: Approved transactions cannot be cancelled.)

4. Is there any service fee during withdrawals?

“Crown International Casino” does not collect any fee during withdrawals. During the 2 hours withdrawal transaction period, your member account will be bound to your bank account. You won’t be able to access your member account.

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